FAQs
General Information
What is Flexo?
Flexo is a premium footwear brand selling high quality footwear with exceptional craftmanship.
How can I contact Flexo?
You can reach us through our customer service email at flexokw@gmail.com or call us at +965 98930935, +965 50870037. Our customer service team is available Monday to Friday from 9 AM to 6 PM.
Where is Flexo located?
Flexo operates exclusively online
Orders and Shipping
What payment methods are accepted?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), Knet, and other secure payment gateways.
How long does shipping take?
Shipping times vary depending on your location and time of the year. For Kuwait, you can expect your products to be delivered within 2-4 business days from the date of order placement. For more details visit our Shipping policy page.
Returns and Exchanges
What is Flexo's return policy?
We offer a 14-day return or exchange policy for most items. Items must be returned in their original condition and packaging. Please refer to our Return Policy Page for more details.
How do I return an item?
To return an item, please visit our Refund Policy on the website, follow the instructions to initiate a return.
Promotions and Discounts
How can I find out about promotions and discounts?
Subscribe to our newsletter in the footer of our home page and follow us on social media to stay updated on the latest promotions, discounts, and exclusive offers.
Can I use multiple discount codes on a single purchase?
No, only one discount code can be applied per purchase. However, we frequently offer promotions that may automatically apply to your order.
How do I apply a discount code?
Enter your discount code at checkout in the designated field and click "Apply" to see the discount reflected in your total.
Other
Is my personal information secure?
Yes, we prioritize your privacy and security. We use advanced encryption technologies to protect your personal information and ensure a safe shopping experience.
Are all products on Flexo authentic?
Yes, all products sold on Flexo are 100% authentic.
If you have any other questions, please don't hesitate to contact us. We are here to help!
- Flexo™ by Nagina Modern Shoes Est.
Awtad Centre, Kuwait City